Frequently Asked Questions

Frequently Asked Questions

1

What kind of wood is used for SENNA watches?

We use the best type of hardwood to produce the best quality products as well. SENNA watches use two types of hardwood, namely Premium Rosewood for its dark color which gives an elegant impression and Premium Maple for its bright color which gives a luxurious impression.

2

Is SENNA watches water-resistant?

SENNA watches are water splash resistant up to 3 ATM which is splash resistant so it can be used during ablution and when it rains. But it is not recommended to be used when bathing and swimming because basically wood has water-absorbing properties.

3

How to buy a SENNA watch?

You can buy SENNA watches online through your favorite website and marketplace at Senna Shopee Mall and Senna Tokopedia Official Store.

4

How long is the warranty period provided?

SENNA provides a warranty for 12 months with the first 6 months of full service warranty (covering the watch body and strap for example broken or damaged) and the next 6 months warranty for the movement and watch battery.

5

Can I customize the name on SENNA watch?

Of course, you can engrave your name on the SENNA watch with a maximum provision of 15 characters and at an additional cost.

6

Are SENNA wooden watches safe for my skin?

All SENNA watches are safe for the skin because they have been coated with a Polyurethane layer that makes SENNA watches anti-termite, mold and water repellent.

7

How to adjust the size of SENNA watch?

In each SENNA watch packaging, several additional straps, manual books, and tools have been provided to customize your SENNA watch.